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Terms & Conditions
Welcome to Cratonic Mall. By accessing our website, purchasing our products, or entering into any business relationship with us, you agree to the following Terms & Conditions. Please read them carefully.
1. Acceptance of Terms
By using this website or our services, you agree to comply with these Terms & Conditions. If you do not agree, kindly refrain from using our services.
2. Business Model
Cratonic Mall is a retail and franchise platform offering fashion products directly sourced from manufacturers. For entrepreneurs and investors, dealership and franchise opportunities are available under specific agreements. For customers, we provide direct access to high-quality, affordable products via our physical outlets and online store.
3. Use of Website
- You agree to use our website for lawful purposes only.
- You may not copy, modify, or distribute any part of the website without our written permission.
- Unauthorized access, hacking attempts, or misuse of our systems is strictly prohibited.
4. Dealership & Franchise Opportunities
- Information provided online is for reference only.
- Specific fees, rights, and obligations are defined in a signed dealership/franchise agreement.
- Cratonic Mall reserves the right to accept or reject applications at its sole discretion.
5. Products & Pricing
- All products listed are subject to availability.
- Prices may change without prior notice and are exclusive of applicable taxes unless stated.
- Product descriptions, images, and colors are displayed as accurately as possible, but slight variations may occur.
6. Orders & Payments (E-commerce)
- Orders placed through our online store will be confirmed via email/SMS.
- Payments can be made through credit/debit cards, net banking, UPI, wallets, or other methods displayed at checkout.
- All transactions are processed securely; however, Cratonic Mall is not liable for any unauthorized use of payment details.
7. Shipping & Delivery
- We deliver across India, and shipping timelines may vary based on your location.
- Estimated delivery dates will be shared at checkout.
- Delays caused by courier partners, strikes, or unforeseen circumstances are beyond our control.
8. Cancellations, Returns & Refunds
- Orders can be canceled before dispatch; post-dispatch cancellations may not be possible.
- Returns are accepted only for defective, damaged, or incorrect items, subject to verification.
- Refunds (if applicable) will be processed to the original payment method within 7–10 business days.
- Certain items (such as customized products or final-sale items) may not be eligible for return.
9. Intellectual Property
All content on this site—including text, images, graphics, and logos—is owned by Cratonic Mall. Unauthorized use or reproduction is prohibited.
10. Limitation of Liability
- Cratonic Mall is not liable for any direct, indirect, or incidental damages arising from the use of our website, services, or delays beyond our control.
- We do not guarantee uninterrupted or error-free website availability.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the accuracy, policies, or practices of these third parties
12. Amendments to Terms
We reserve the right to modify these Terms & Conditions at any time. Updates will be posted here with the “Last Updated” date.
13. Governing Law
These Terms & Conditions are governed by the laws of India, with jurisdiction under the courts of Gujarat, India.
14. Contact Us
For questions regarding these Terms & Conditions, please reach us at:
📧 cratonicmall@gmail.com
📞 +91 74860 68208, +91 74860 68209
Cratonic Mall
221, Exult Shoppers, VesU Main Road, Vesu-Surat
Copyright © 2025 Cratonic Mall - All Rights Reserved.
